1. What type of training or degree do the people taking my employees’ calls have?
  2. Do intake personnel work for the EAP provider or are they outsourced?
  3. Are counselors available 24/7?
  4. What type of assistance is available if we have a critical incident?
  5. Does the provider offer counseling and referrals only, or also manager training on how to spot an employee in crisis? Is such training included in the package or can we pay for them as needed?
  6. Does the provider offer employees access to a health advocate?
  7. Will we have a dedicated account representative whom we can call with questions?
  8. Does the EAP provide reporting on a regular basis? Regular reporting allows HR/benefit professionals to look for trends in calls and add training or wellness programming based on those trends.
  9. Does the EAP have a local presence and/or participate in benefit fairs? It may be important to some companies to have a smaller EAP that is locally known rather than encouraging employees to contact an organization they are not familiar with.
  10. Does the EAP have other clients in your industry? It may be valuable to have an EAP that knows about the particular stresses that affect employees in your industry. Also, if your employees work shifts, nights, or weekends, they’ll need an EAP that’s available beyond regular business hours. It’s important to find out if a prospective EAP has the capability to handle different types of employers.
  11. Does the EAP offer wellness seminars? EAPs can be a great resource to promote the stress management and work/life balance aspects of your wellness programs. Some strong EAP providers have large wellness databases and access to seminars that could greatly enhance your wellness program.
  12. How can the provider assist us in communicating benefits to employees? If employees get used to contacting the EAP for referrals for financial and legal problems, or childcare, and have a good experience, they may feel more comfortable contacting them at a more difficult time in their lives.
  13. What is the cost per employee?
  14. How many sessions are available?
  15. Are we paying per session or is a total group rate?
  16. Length of contract
  17. Usage metrics
  18. Additional training or resources for onsite or virtual training sessions
  19. Industry references
  20. General references
  21. Communication tools: website, office number, email, etc.
  22. Security of information & Meetings (data security)
  23. Leadership training

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s